This is a great opportunity for a management professional with a passion and first-hand experience of the luxury market to lead a boutique travel brand in London. If you enjoy recognition and strive to be the best, then this is the perfect time to join a very well established luxury travel business that rewards and recognises excellence. Our client is seeking an effective and persuasive professional as the role will be responsible for both people and office management. The successful applicant will report directly to the Managing Director. Office Manager Role & Responsibilities:Adopt a hands-on approach, you ll manage the day to day office operationsEnsure the brand s front and back office continues to offer a high-calibre concierge service to its HNW clienteleInspire to drive sales and focus on enhancing customer experienceMentor your team and their overall performance: A balance between efficiency and happinessKPI Management: Assess, complete, communicate and manage Team KPI sTransfer of Knowledge: ensure your team members are on top of their game and contribute towards a positive working environmentMaintain quality levels and develop performance improvement measuresKeeps up to date with luxury travel products and competitorsPerformance manage, identifying team training needs with Human Resources and plan training sessions Now Let s Talk About You: Travel Management experience gained within mainstream/luxury travelAn understanding and passion for luxury bespoke salesArticulate and decisive leader with a strategic mind-setPossess the ability to inspire and develop peopleAbility to lead and motivate others with an even temperamentPossess solid understanding of sales KPIs, and demonstrate strategic capabilityInvestigative/inquisitive nature, with strong focus on results The Package: Basic salary is 38,000 – 43,000 DOE, plus performance bonus + benefitsOTE 48k+Working hours, Monday to Friday, 9am-5.30pm23 days annual leave, plus all public holidaysPrivate medical healthcareLuxury Fam Trips Sounds Like You?If so, we d love to hear from you!Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.