SummaryThis role is an opportunity to be part of the Home Office’s Office for Security and Counter Terrorism (OSCT) which exists to bring direction and intensity to the Government’s efforts to counter the risk from terrorism and serious and organised crime. Within OSCT you will join the National Communications Data Service (NCDS). We are accountable for delivering and maintaining centrally provided Communications Data (CD) services to ensure that the CD needed by our user community is available, accessible and usable. Services will continually evolve to ensure we provide operational value against a backdrop of rapid and constant technical and business change. NCDS is one of four entities that make up the Communications Data Lawful Intercept (CDLI) Service Partnership, working closely with our colleagues in Threats and Risk Assessment, Capability Exploration and Research (TRACER), National Technical Assurance Centre (NTAC) and Communications Capability Unit (CCU) to provide coherent communications data (CD) and lawful intercept (LI) capabilities for the UK. OSCT prides itself on being an open and supportive workplace. We actively embrace diversity and promote equality of opportunity, to enable us to reflect the communities that we serve. We provide people with the opportunity to work at pace and deliver in stretching roles. You will learn a lot in your day to day work – but we also provide excellent wider learning and development opportunities; our lunch and learn sessions and informal coffee meet-ups are popular as well as our mentoring programmes and peer-to-peer learning. We also run a 5-day induction course for new starters. OSCT is responsible for some of the most high-profile work across the Home Office. Therefore, there may be occasions when people need to work longer hours to meet demand. But those occasions should be rare. We provide fully flexible working opportunities and are committed to making them work. Many people work flexible or compressed hours. Job sharing and working from home are also supported.Job descriptionAs Service Delivery Manager you will handle the iterative delivery of key roadmap projects, ensuring dependencies and obstacles are overcome. You will play a key role in developing truly collaborative working relationships, driving value for money and a quality service that supports operational outcomes to Law Enforcement Agencies and UK Intelligence Community. Many of the projects are delivering new technical solutions, and others are more focused on running, maintaining and continually improving existing capabilities. All projects include technology, business change and service integration elements. You will lead all aspects of the project lifecycle, working to define, scope, plan, deliver and sustain all projects. This position is a partner facing role and requires that you establish and lead expectations within the business, the customer and complex supplier landscape to deliver priorities to a high standard. About you You will have strong experience in programme and project management, together with an understanding of change delivery methodologies and practices, using the appropriate tools and techniques effectively. To thrive in this role, you will have outstanding stakeholder engagement skills with the ability to communicate, influence and challenge across all levels. You are a highly resilient person who handles change well and naturally adapts to changing workloads and environments. You will have experience balancing multiple priorities, working in ambiguity, enjoy having autonomy in your role, taking the lead organising and prioritising tasks, being a confident, efficient and an entrepreneurial thinker. You enjoy running a varied and challenging workload; having the capability and confidence to not only provide project support for large scale projects but to also take the lead on medium projects. About us You will be joining an exciting and dynamic environment within Office of Security and Counter Terrorism. You will be part of a multi-disciplinary team working closely with the UK’s law enforcement and security and intelligence agencies developing and delivering cutting edge operational capabilities. This includes bringing technical solutions from conception to live service through innovation, project delivery, and business change, collaborating with partners and sustaining the capabilities in live service.ResponsibilitiesResponsible to: G7 Portfolio Manager. Tasks / Responsibilities •Build and maintaining strong working relationships with stakeholders, facilitating collaboration to achieve successful outcomes for the business •Drive internal and third-party service review meetings covering performance, service improvements, quality and processes •Develop and maintain a solid understanding of law enforcement’s operational needs and assist in developing solutions which support operational outcomes and ongoing growth of this relationship •Handle specific deliverables and products using appropriate change delivery methodologies •Financial responsibility for multiple project/deliverables, including agreeing the budget, monitoring, estimating, forecasting and reporting on actual and predicted spends •Comfortable with challenging supplier costs to ensure Value for Money •Ensuring the overall integrity and cohesion of the project/deliverables through management of scope, plans and risk •Ability to work under broad direction in challenging and unexpected environments Qualifications and Experience Essential at Entry •Relevant project management qualifications including: AGILE, PRINCE2 or Running Successful Programmes •Shown experience in a service delivery or project management role (digital or technical projects advantageous) Desirable at Entry •Experience of working with customers in complex stakeholder environments •Knowledge of Telecommunication Operators and Communications Data •Experience of working with Law Enforcement There will be other project related roles within NCDS available.Behaviours We’ll assess you against these behaviours during the selection process: Managing a Quality ServiceSeeing the Big PictureDelivering at PaceMaking Effective DecisionsWorking TogetherBenefits•Learning and development tailored to your role •An environment with flexible working options •A culture encouraging inclusion and diversity •A Civil Service pensionThings you need to knowSecuritySuccessful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.Nationality requirementsOpen to UK nationals only.Working for the Civil ServiceThe Civil Service Code sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.